Grievance Officer
Best IAS Coaching Institute appoints a Grievance Officer to receive and address complaints about our website, content, privacy practices, and paid services. Use this channel for unresolved issues after a normal support request.
Last updated: 5 August 2026
Grievance Officer details
Designation: Grievance Officer, Best IAS Coaching Institute
Email: info@bestiascoachinginstitute.com (subject: “Grievance”)
Phone: +91 11 4567 8901
Postal address: B-42, 2nd Floor, Defence Colony, New Delhi, Delhi 110024, India
Hours: Monday – Saturday, 10:00 AM – 6:30 PM IST (excluding public holidays).
What to include in a grievance
- Your full name and contact email / phone
- Date of the issue and relevant payment or enquiry reference (if any)
- Clear description of the complaint and outcome you seek
- Copies of prior emails with Best IAS Coaching Institute support, if available
Response timelines
- Acknowledgement within 3 business days of receipt.
- Substantive response or resolution plan within 15 business days where practicable.
- Complex cases may take longer; we will inform you of status and expected next update.
Matters we handle
Examples include:
- Privacy or data access requests related to forms
- Refund disputes under the Refund Policy
- Content accuracy or editorial concerns
- Advertising or partnership conduct concerns
This channel does not replace law-enforcement reporting for criminal matters. For routine admissions questions, use the Contact page first.
Questions about this page? Contact Best IAS Coaching Institute or email info@bestiascoachinginstitute.com.